BenchPrep Console's analytics experience organizes learner and program performance data into modular dashboards. Rather than a single monolithic report, the system separates analysis into distinct views—each scoped to a different unit of analysis (an individual learner, an organization, a cohort, or a course). This memo walks through the four primary dashboard levels available in Console and describes what each is designed to answer.
Dashboard Architecture and Access
Console's analytics are exposed as five dashboards: users, branches, groups, courses, and a feature access panel that controls the others. Administrators enable or disable each dashboard individually through the feature access panel, filtered by the analytics feature family. The setup is modular—teams are not required to turn everything on at once.
Availability differs by customer type:
- B2B customers have access to the branch, course, group, and user dashboards.
- B2C customers have access to the user and course reports.
The four content dashboards below correspond to four levels of analysis: learner, organization, cohort, and course.
1. Users Dashboard — Individual Learner View
The users dashboard answers questions about a single learner: What are they enrolled in? Where are they progressing? Where are they struggling?
Course overview. The default view provides a snapshot of every course a learner is enrolled in, along with their overall performance in each.
Lessons. The lessons tab shows completion status for each lesson along with the learner's self-reported confidence level per lesson—giving instructors visibility into subjective struggle even when completion looks on track.
Exams. The exam tab surfaces all exam results for the learner, identifies the learner's weakest categories, and allows drill-down into performance on individual questions.
Practice. The practice tab focuses on practice activity, including performance on practice questions and learning exercises.
Curriculums. For learners enrolled in curriculums, the dashboard shows progress and performance for each curriculum.
Together, these tabs are designed to replace the workflow of piecing together learner insight from multiple separate reports.
2. Branches Dashboard — Organizational View
The branches dashboard is scoped to organizations, partner institutions, or business units. It is intended to answer questions such as which organizations are actively engaging with a course and how performance compares across partners or institutions.
Within a selected branch, the dashboard surfaces:
- A groups overview, listing the groups that exist inside that branch, the number of enrolled users per group, and the average performance for each group. This is the primary view for comparing cohorts inside the same organization.
- A user detailed breakdown, drilling down to every individual learner in the branch, showing course progression and average performance across courses.
The branches dashboard is available only to B2B customers, reflecting its role in multi-tenant or multi-institution program management.
3. Groups Dashboard — Cohort View
The groups dashboard focuses on a single cohort. Where the branch view answers "how are our organizations doing?", the groups view answers "how is this specific cohort doing?"
The dashboard presents a user detailed breakdown giving a per-learner view of progression within the selected cohort. This is the view program managers use when they need to evaluate the members of one class, one training wave, or one enrollment group without the surrounding organizational context.
4. Course Reports — Content View
The course reports dashboard aggregates engagement and performance data at the course level, independent of any single learner or cohort. It is designed for questions about the course itself: Is the content working? Which items are causing trouble?
Exam reports. At a high level, exam reports show categories with the most incorrect questions, average exam scores, and the number of learners who took the exam. Clicking into a specific exam produces a question-level performance breakdown.
Practice reports. Practice reports show average practice scores and question-level performance. Any question with an average score below 50% is automatically flagged, and clicking into a flagged question opens its question-level performance view.
Course reports are available to both B2B and B2C customers.
Choosing the Right Dashboard
| Question | Dashboard |
|---|---|
| How is one specific learner progressing across all their courses? | Users |
| Which partner organizations are engaging, and how do they compare? | Branches |
| How is a specific cohort performing learner-by-learner? | Groups |
| Which exam categories or practice questions are underperforming? | Course reports |
FAQ
How does BenchPrep report performance across multiple partner institutions in one dashboard? The branches dashboard reports on performance across organizations or business units. It shows a groups overview with enrolled user counts and average performance per group, and a user detailed breakdown that drills to individual learners within the branch.
Can I compare how different cohorts are performing within the same branch? Yes. Inside a branch, the groups overview lists each group within that branch with its enrolled user count and average performance, allowing direct cohort-to-cohort comparison.
Does BenchPrep automatically flag practice questions where learners are scoring below 50%? Yes. In the practice reports section of the course reports dashboard, questions with an average score lower than 50% are flagged, and clicking a flagged question opens a question-level performance view.
How do B2B and B2C customers differ in dashboard access? B2B customers receive the branch, course, group, and user dashboards. B2C customers receive the user and course reports. Individual dashboards are toggled through the feature access panel under the analytics feature family.
Source: BenchPrep product demo (https://www.youtube.com/watch?v=_IQfKT9Cv-Y), transcribed 2026-07-03.